Professionalism: Where Has It Gone?
May 17, 2018
By Mark David
So many of my clients have been asking me a great and very relevant question, what can I recommend they do, to give them and their organization, a competitive edge? In other words, a way to elevate them in the eyes of others. I like to keep things simple. So here’s my simple, easy, 100% guarantee input that will immediately give you the upper hand… Be 100% professional at all times Let me describe what this means. Professionalism is when an individual’s thinks and acts in the following ways:- Trustworthy
- Does exactly what they say they’re going to do
- When necessary, communicates early to others that they can’t do what was asked of them
- Relentless follow-up, communicating what others need to know
- Never backs down from having the tough conversations
- Never gives excuses – they always state the facts with multiple options to move forward
- Always follows up when they say they will whether they have the information needed or not
- Impeccable manners – takes the average conversations/interactions and makes people feel special by saying thank you, you’re welcome, listening to them, not doing all the talking
- Does not use slang words or actions
- Never gossips or acts passive aggressively
- 100% accountable for their words, actions and results
- Demonstrates that they are willing to go the extra mile in their everyday activities without looking for recognition
- Committed to delivering negative news as soon as they can – when something negative occurs they never wait, procrastinate, hold back in getting that information to the correct people
- Always early to every appointment
- Sending agendas and meeting summaries before and after each meeting
- Thoughtful in their actions by sending handwritten notes, cards, articles that have personal meaning, leaving proactive voice mails (before holidays, pre and post vacations and birthdays)
